Part Time Customer Care Coordinator (6 month FTC) – £28,000 – Birmingham

Benefits –

• 2-day working week
• Potential to go full time if required
• Pension scheme
• Company Opportunities

 The Role –

Our 5* client has an exciting opportunity for a Customer Service Coordinator in the West Midlands area. A team member is coming back from maternity leave, so the Customer Service Director is looking to do a job-share for 6 months between the new employee and the returning member. The role will be to cover the desk on Monday and Tuesday working alongside the Customer Service Manager.

The role will include:

• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all queries
• Managing and coordinating customer service technicians on their daily and weekly jobs and updating their diaries
• Overseeing and managing volume sites with a number of plots in warranty
• Ensure all materials and labour required are available prior to starting any work
• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy
• Produce all relevant documentation relating to customer care accurately and in a timely manner
• Working extremely closely with the Customer Service Director and Customer Service Manager on escalated complaints

Requirements 

• They will be passionate about providing the highest customer care, and be an excellent team player, with excellent communication skills
• Experience from a housebuilder background would be essential

To find out more about this exciting position please contact:
rory.osborn@foresiterecruitment.co.uk
Direct Dial: 07846 569774
Rory Osborn | Associate Director
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About Us: Based in Bridgend, South Wales, Foresite Recruitment provides forward-thinking, dynamic, and tailored recruitment solutions to construction companies, developers, and housebuilders nationwide. Our team is driven by a desire to make the recruitment life cycle as hassle-free as possible. We pride ourselves on the service and experience we provide, working with the best candidates and clients from across the UK. We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/ perform in the interview, please do not hesitate to let us know.