New Homes Customer Care Coordinator – Birmingham – £28,000 – 32,000 + Bonus

Benefits –

• Annual Bonus
• Excellent Life Assurance – 4x your annual salary
• Friday early finishes
• Pension Scheme
• Company Progression – different departments, promotions

 The Role –

Our 5* client has an exciting opportunity for a Customer Service Coordinator in the Birmingham area. This role will be managing a handful of the divisions largest and busiest developments, so you will be expected to work closely with management on escalated complaints and manage a high volume of calls and emails from customers on an array of queries and issues.

The role will include:

• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all queries
• Overseeing and Managing the biggest development in the division.
• Ensure all materials and labour required are available prior to starting any work
• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy
• Produce all relevant documentation relating to customer care accurately and in a timely manner
• Manging a handful of developments alongside the other coordinators

Requirements 

• They will be passionate about providing the highest customer care, and be an excellent team player, with excellent communication skills
• Experience from a housebuilder background would be desired.

To find out more about this exciting position please contact:
rory.osborn@foresiterecruitment.co.uk
Direct Dial: 07846 569774
Rory Osborn | Associate Director
Ref: 3085

About Us: Based in Bridgend, South Wales, Foresite Recruitment provides forward-thinking, dynamic, and tailored recruitment solutions to construction companies, developers, and housebuilders nationwide. Our team is driven by a desire to make the recruitment life cycle as hassle-free as possible. We pride ourselves on the service and experience we provide, working with the best candidates and clients from across the UK. We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/ perform in the interview, please do not hesitate to let us know.