New Homes Customer Services Co-Ordinator – Hampshire – 5 star Developer with 2 days home working – Basic up to £31,000 – Monday to Friday

Website foresiterecruitment Foresite Recruitment

Excellent Hybrid Role


  • Up to £31,000
  • Monday to Friday
  • 2 working days at home.
  • Pension Scheme
  • 28 days annual leave plus bank holidays, and the option to buy or sell up to 5 days per annum
  • Private Healthcare
  • Company Contributory Pension Scheme
  • Sharesave scheme
  • Support with a professional membership

The Role –  

Our client is looking for a new Customer Care Coordinator to join their team. Part of your role will include being responsible for the day-to-day management of all customer-related issues.

This will include monitoring the customer services inbox, receive and log all telephone calls, emails and port enquiries.

Ensure the preparation and issue of weekly exception reports for each site while liaising with the NHBC claim department as required while providing any feedback to the technical department in relation to defective materials or design errors.

You’ll be expected to keep relevant documentation updated on the CRM system, follow the complaints and escalated complaints procedure and refer to the CSM if required.

Requirements –

  • Maintain high standards of customer service.
  • Previous experience in the housebuilding industry.
  • Ability to think ahead and forecast customer issues.
  • Great Interpersonal, communication and relationship skills.
  • Ability to work independently, prioritise work and take initiative.
  • Able to demonstrate efficiency and reliability in previous roles.
  • Keep purchaser’s plot file information up to date.
  • Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
  • Record receipt of all purchaser’s correspondence and respond within 3 working days.
  • Record receipt of all purchaser’s telephone calls and return a courtesy call on the same day.
  • Issue instructions to Sub-contractors.
  • Monitor and update NHBC claims if appropriate.
  • Assist cost monitoring.
  • Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
  • Record dates of customer visits and log all defects identified.
  • Carry out all necessary calls in relation to the customer journey.
  • Keep data system up to date at all times.
  • Carry out general administrative duties.
  • Work directly with Customer Service Manager to assist management of large-scale works.

If this sounds like you, we want to hear from you to find out more about this exciting position please contact:

Direct Dial: 07759 122923

Ref: 2043

About Us:

Based in Bridgend, South Wales, Foresite Recruitment provides forward-thinking, dynamic, and tailored recruitment solutions to construction companies, developers, and housebuilders nationwide. Our team is driven by a desire to make the recruitment life cycle as hassle-free as possible. We pride ourselves on the service and experience we provide, working with the best candidates and clients from across the UK.

We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/ perform in the interview, please do not hesitate to let us know.

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