Customer Care Manager – Northampton – Salary up to £52,000 DOE

Benefits –

• Annual Bonus
• Company Vehicle
• Pension
• Fuel Card

 The Role –

Our 5* client has an exciting opportunity for an experienced New-Build Customer Care Manager in the Northampton area. The ideal candidate for this role will live in the same/local counties. The candidate will have a minimum experience of 3 years experience in new build customer service.

The role will include:

• Ensure that the Customer Care team is compliant with all relevant SHE policies and procedures, putting the safety of our teams as first priority
• Manage and supervise the Customer Care team effectively, to ensure that the department fully implements the correct policies and procedures, and that all issues raised by the customer are dealt with professionally, quickly and to their satisfaction
• Ensure the staff working in the Customer Care team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these
• Ensuring the department is able to provide continual telephone cover throughout the working day
• Attend weekly meetings with other members of staff to resolve any issues, and produce action Logs for any issues arising
• Liaise and co-ordinate with the Construction, Commercial, Technical and Sales departments to ensure customer issues are handled quickly and efficiently
• Ensure that all administration and IT systems are fully utilised and managed effectively to achieve the objectives set by the company, in particular, that all defects, complaints and customer contacts are fully recorded within the database

Requirements 

• They will be passionate about providing the highest customer care, and be an excellent team player, with excellent communication skills..
• Excellent negotiating skills.
• Financial awareness.
• Knowledge of NHBC/LABC procedures.
• Computer literate in Microsoft Office applications.
• Excellent interpersonal skills.

To find out more about this exciting position please contact:
rory.osborn@foresiterecruitment.co.uk
Direct Dial: 07846 569774
Rory Osborn | Associate Director
Ref: 2787

About Us: Based in Bridgend, South Wales, Foresite Recruitment provides forward-thinking, dynamic, and tailored recruitment solutions to construction companies, developers, and housebuilders nationwide. Our team is driven by a desire to make the recruitment life cycle as hassle-free as possible. We pride ourselves on the service and experience we provide, working with the best candidates and clients from across the UK. We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/ perform in the interview, please do not hesitate to let us know.