Customer Care Manager – £43-54,000 + Package – South Coast

Benefits –

• Annual Bonus
• Company Car or Car Allowance
• Work from home
• Pension
• Fuel Card

 The Role –

Our 5* client has an exciting opportunity for an experienced New-Build Customer Care Manager in the South Coast. The ideal candidate for this role will live in Southampton, Portsmouth, Bournemouth etc.

The role will include:

• Increase NPS year on year.  Increase promotors and decrease detractors through addressing customer needs efficiently and effectively.
• Be responsible for the final quality inspection of the property before it is handed over to the customer putting into place prior to the handover any remedial action that is required.
• Champion the customer throughout the business and be the first elevated point of contact once exchange has taken place if  the customer once exchange has taken place.
• Visit customers in the field to understand their needs by building a professional relationship throughout their journey, offering guidance and assistance/rectification to matters raised.
• Manage internal and external relations to ensure that customers are satisfied.

Requirements 

• They will be passionate about providing the highest customer care, and be an excellent team player, with excellent communication skills..
• Excellent negotiating skills.
• Financial awareness.
• Knowledge of NHBC/LABC procedures.
• Computer literate in Microsoft Office applications.
• Excellent interpersonal skills.

To find out more about this exciting position please contact:
rory.osborn@foresiterecruitment.co.uk
Direct Dial: 07846 569774
Rory Osborn | Associate Director
Ref: 2393

About Us: Based in Bridgend, South Wales, Foresite Recruitment provides forward-thinking, dynamic, and tailored recruitment solutions to construction companies, developers, and housebuilders nationwide. Our team is driven by a desire to make the recruitment life cycle as hassle-free as possible. We pride ourselves on the service and experience we provide, working with the best candidates and clients from across the UK. We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/ perform in the interview, please do not hesitate to let us know.