Customer Care Manager – £40-50,000 + Package – Essex and Suffolk Location

Benefits –

• Annual Bonus
• Company Vehicle
• Pension
• Fuel Card

 The Role –

Our 5* client has an exciting opportunity for an experienced New-Build Customer Care Manager in the Essex and Suffolk area. The ideal candidate for this role will live in Colchester, Ipswich, Bury St Edmunds or Cambridge.

The role will include:

• Assisting with the smooth running of the department and ensuring that purchasers receive customer care satisfaction in line with the Home Inspection Guide.
• Assisting with monitoring and managing the performance of the Customer Care team, including allocation of sites to Coordinators.
• Highlighting and reporting on repeated issues/common defects, poor-performing trades and company site staff to allow for positive intervention for senior management.

Requirements 

• They will be passionate about providing the highest customer care, and be an excellent team player, with excellent communication skills..
• Excellent negotiating skills.
• Financial awareness.
• Knowledge of NHBC/LABC procedures.
• Computer literate in Microsoft Office applications.
• Excellent interpersonal skills.

To find out more about this exciting position please contact:
rory.osborn@foresiterecruitment.co.uk
Direct Dial: 07846 569774
Rory Osborn | Associate Director
Ref: 2344

About Us: Based in Bridgend, South Wales, Foresite Recruitment provides forward-thinking, dynamic, and tailored recruitment solutions to construction companies, developers, and housebuilders nationwide. Our team is driven by a desire to make the recruitment life cycle as hassle-free as possible. We pride ourselves on the service and experience we provide, working with the best candidates and clients from across the UK. We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/ perform in the interview, please do not hesitate to let us know.