Customer Care Coordinator (West Yorkshire)

Role: Customer Care Coordinator

Location: Kirklees, West Yorkshire

Salary: Up to £30,000 DOE

About Our Client:

Our client is a respected and well-established housebuilder with a reputation for delivering high-quality new homes and excellent customer service. Known for their friendly, family-run culture, they offer a supportive and welcoming working environment where every team member feels valued.

Due to continued growth and the successful implementation of a new system, they are now seeking a Customer Care Coordinator to join their Yorkshire division on a full-time, permanent basis.

The Role:

 

As a Customer Care Coordinator, you will play a key role in supporting homeowners throughout their aftersales journey. Working as part of a small, close-knit team, you’ll ensure that customer queries are handled efficiently and professionally while coordinating remedial works across developments in West Yorkshire, South Yorkshire, and Chesterfield.

You will:

• Log and manage customer defects within COINS
• Liaise with internal technicians and external contractors to schedule and monitor works
• Support site and construction teams with customer-related maintenance
• Handle warranty queries, surveys, and general aftercare issues (around 200–250 homes in warranty at any given time, split between the team)
• Attend weekly progress meetings with the construction team
• Provide a high level of service and clear communication to homeowners throughout the process
• This is a great opportunity for someone who enjoys working in a busy, customer-focused environment and takes pride in resolving issues efficiently.

About You:

 

• To be successful in this role, you will ideally have:
• Previous experience in a Customer Care, Aftercare, or Maintenance scheduling within new homes, facilities management or construction
• Strong administrative and organisational skills
• Excellent communication and customer service abilities
• A proactive, team-oriented approach
• Experience using COINS (desirable but not essential)
• This role would suit someone currently working as a Customer Care Coordinator, Customer Service Administrator, Maintenance Coordinator, or Aftercare Coordinator or Scheduler within the Construction industry.

Key Details:

 

• Salary: Up to £30,000
• Hours: Monday to Friday (8am–4:30pm / 8:30am–5pm / 9am–5:30pm)
• Holidays: 25 days + bank holidays
• Company pension
• Life assurance (x3 salary)
• Annual pay review

Why Join Them?

 

Our client offers a stable, long-term opportunity within a supportive and professional environment — ideal for someone who enjoys working in a close-knit team and values work-life balance.

You’ll be joining a business that prides itself on delivering high-quality homes and exceptional customer care, without the high-pressure culture of a large PLC.

If you’re an experienced Customer Care professional looking for your next step within a reputable regional housebuilder, we’d love to hear from you.

To find out more about this exciting position please contact:

Mobile: 07720 160978

Email: lucy.wainwright@foresiterecruitment.co.uk

Lucy Wainwright | Associate Director

Ref: 3063

About Us: Based in Bridgend, South Wales, Foresite Recruitment provides forward-thinking, dynamic, and tailored recruitment solutions to construction companies, developers, and housebuilders nationwide. Our team is driven by a desire to make the recruitment life cycle as hassle-free as possible. We pride ourselves on the service and experience we provide, working with the best candidates and clients from across the UK. We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/ perform in the interview, please do not hesitate to let us know.