Customer Care Coordinator – Mansfield – £23k

• Dealing with incoming calls, post and emails relating to Customer Care and responding in a timely and professional manner.
• Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
• Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
• Checking and ensuring work has been carried out to the purchaser’s satisfaction and in line with SLA’s.
• Updating and maintaining records using COINS.
• Bringing reoccuring problems to the attention of the Customer Care Manager.
• Categorising works successfully and with sufficient times allocated to maximising resource available.
* Liassing with homeowners to ensure positive HBF survey returns received at both 8 week and 9 months.
• Attending meetings that may be necessary in the performance of your duties.
• Complying with and upholding company policies and procedures.
• Undertaking any additional tasks as may reasonably be required from time to time

Salary dependant on experience – up to £23k.

Mon-Fri working.

Extremely busy region for this builder!

Call Rory or Jodie to find out more!

Rory 07707 282 131

Jodie 07759 122 932

To apply for this job email your details to rory.osborn@foresiterecruitment.co.uk.